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787-721-1946 #1
WHO WE ARE?
ILCA, acronym for Idalia Llorens Collection Agency Inc., was founded in 1986 and has provided collection services in Puerto Rico and the Caribbean during the past 36 years. ILCA has also provided consulting services to many commercial credit and collection departments and has aided in increased recoveries and performance goals. ILCA has vast experience in the collection of account receivables and recovery of returned checks and was the pioneer who first implemented the legally accepted practice of charging a penalty on returned checks. ILCA also protected businesses by placing warning stickers that proved to serve as a deterrent against bad check writers. You may recall seeing the familiar sticker.
WHAT THEY SAY ABOUT US?
Como directora de la Oficina de Recaudaciones de la Universidad Politécnica me
complace recomendar a la compañía Ilca Collection Agency quien ha sido nuestro proveedor
de servicios de cobro durante los pasados 11 años.
<<< continue >>
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Marilia Valentín - Universidad Politécnica
Debt Collection Agency Since 1986
OPERATIONS
The collection business has evolved and so have ILCA'S collection practices and techniques. Although ILCA begins the collection process with traditional collection agency methods its services now include complete legal collection services when warranted. The legal services offered range from filing of the Complaint for collection of monies to execution of judgment, enforcement of judgment liens on real and personal property, wage garnishment and attachments, proceedings against guarantors, and bankruptcy proceedings. Access to services such as Pacer and Informative Bulletin helps ILCA monitor filings and warn clients about high risk credit applicants.
At ILCA we understand that excellence in collection performance relies on a strong understanding of our client's business; thus, we create customized collection programs to fit your needs and recover your accounts receivable.
At ILCA we understand that excellence in collection performance relies on a strong understanding of our client's business; thus, we create customized collection programs to fit your needs and recover your accounts receivable.
Constant supervising and account performance evaluation
SERVICES
ILCA is a high quality alternative and support to in-house resources for collection of account receivables. ILCA sees each contract as an agreement not between a business and its customers but between partners that wish to create a close and mutually beneficial long term relationship.
OUR SERVICES ARE:
Collections
- Collection practices and training
- Preparation of effective credit applications and personal guarantees
- Collection letters
- Collection telephone call
Legal Procedures
- Legal notifications of collection of debt
- Legal Complaint for Collection of Money
- Execution of Judgments
- Asset Discovery
- Personal Property Liens
With ILCA, you have a team working for you!
MANAGEMENT TEAM & STAFF
ILCA is a group of professionals who use their discretion and politeness in the treatment of both the client and the debtor, maintaining a high level of credibility, but achieving results. ILCA closely supervises its personnel at all levels, which not only motivates for the highest collection efforts but also guards your company's image and reputation. At ILCA, not only are effective collection techniques applied, strict compliance with regulations and the law as well.
IDALIA LLORENS
Idalia Llorens Santini, ILCA'S founder and president, has been in the collection business since 1980. Thirty six years dedicated to the business has earned Ms. Llorens Santini an expertise on preventive collection (collecting without having to file a legal suit), knowing the debtor and knowing when and how to pursue collection. Ms. Llorens has aided her clients to design more effective credit applications, require personal guarantees and learn how to scrutinize a financial statement. ldalia Llorens helped her brother, attorney Ramóm “Cuco” Llorens, establish CICA Collection Agency and later founded her own business. Idalia worked out of her home until verboseness volume caused her to move her operation into Cobian's Plaza office space in Santurce. This expanded space allowed her to hire personnel.
PROFESSIONAL STAFF
MORAIMA COLÓN
Agency Administrator, has been responsible for ILCA'S administrative finances and internal audits since 2010.
Agency Administrator, has been responsible for ILCA'S administrative finances and internal audits since 2010.
GILLES LONDEIX
Account Adjuster, has worked as a collector for ILCA since 2000 as collectors agent. Currently he is in charge for the acoounts of Virgin Islands and English Caribbean.
GLORIA QUIÑONEZ
With more than 20 years in experience, Gloria began in our Mail Department, was executive secretary, and today, its an account adjuter.
LUIS LIZARDI
Accouting Department and all regulatory matters of a CPSA.
CARMELO ALLENDE
IT Department, computer systems, web and social media content management.
GERARDO TIRADO MENENDEZ
Legal Department. Monitor and quality control of all legal phases in our operations.
5 COLLECTORS IN CALL CENTER
YES! We Are Qualified
QUALIFICATIONS
There are key factors that spell success or failure nonprofessional collection agencies in Puerto Rico: ILCA'S primary key to success is the experience and expertise developed during the past twenty years. ILCA was one of the first collection agencies in Puerto Rico and has proven to be a strong constant in the market under the administration of its original founder and president, Idalia Llorens. Its principal clients have been doing business with ILCA for many years and avow to its professionalism, integrity and success.
Impeccable administration and finances is a crucial key for the success of a collection agency. Separate escrow accounts are established to deposit your account receivables recovered and your company will receive weekly payments with the supporting documents of the accounts recovered.
In the past, as part of a request for proposal issued by the A.A.A, ILCA was the first agency to qualify and is one of the few collection agencies in Puerto Rico which fill all requirements for government contracting. ILCA has all appropriate licensing and certifications required to operate as a collection agency in Puerto Rico.
ILCA is duly licensed by the Department of Consumer Affairs (D.A.C.O.) and complies with all governmental requirements: ILCA has:
- Good standing certificate from the Puerto Rico State Department, Department of Corporations
- CRIM Certification
- Bonds
- Department of Labor Certification
- Hacienda Certification
- Fondo del Seguro de Estado Certification
- Insurance
- Merchant and Patent Registrations
36 Years Is A Lot! Top Recent Clients. Join Us!
CLIENTS
We call it ILCA's family. This is because we believe that our clients are an extension of our family. We give the best of us to help them to manage their business.
ILCA has concentrated on providing excellent services to a select group of clients who have been loyal patrons of ILCA for many years. Among ILCA'S private clients are the following:
- ALPHA ONE MONITORING INC
- ASOC. DE RESIDENTES DE ROUND HILL, INC
- B. FERNÁNDEZ & CO
- EYE SURGERY SPECIALISTS OF PR
- LIBERTY COMMUNICATIONS OF PR AND VIRGIN ISLANDS
- MÉNDEZ & COMPANY
- PLAZA CELLARS
- SHERWIN-WILLIAMS COMPANY PUERTO RICO, ISLAS VIRGENES
- SYSTRONICS, INC.
- TRIPLE- S SALUD, INC.
- UNIV. INTERAMERICANA DE P.R REC-METROPOLITANO
- UNIVERSIDAD INTER- REC. ARECIBO
- UNIVERSIDAD INTER -REC. PONCE
- UNIVERSIDAD INTER-AGUADILLA
- UNIVERSIDAD INTERAMERICANA REC- BARRANQUITAS
- UNIVERSIDAD INTER-BAYAMÓN
- UNIVERSIDAD INTER-REC- GUAYAMA
- UNIV-INTER FACULTAD DE DERECHO
- UNIV-INTERAMERICANA DE FAJARDO
- UNIVERSIDAD POLITÉCNICA DE PR
- UNIVERSIDAD POLITÉCNICA / ORLANDO Y MIAMI
- V. SUAREZ & COMPANY
- ILCA has provided services to other clients that has changed ownership and or management. Some of them are:
- Autoridad de Acueductos y Alcantarillados (service for 22 years)
- Ballester & Hermanos, Inc. (service for 15 years)
- El Nuevo Día, Inc. / GFR Media (service for 15 years)
- Telemundo PR (service for 15 years)
- Univisión PR (service for 15 years)
- Hyatt Vacation Owner's Association (service for 10 years)
- CLMG (FEMA Federal Accounts) (10 years of service)
- Western Auto de Puerto Rico (20 years of service)
WHAT THEY SAY ABOUT US?
Durante más de 30 años hemos mantenido una relación de negocio con la agencia de cobros ILCA., Inc. Esta relación se ha caracterizado por un respeto mutuo y un alto nivel de profesionalismo.
La Sra. Idalia Llorens, propietaria de ILCA, Inc., ha trabajado con varias generaciones de nuestra empresa B. Fernández Hermanos, Inc., y podemos dar fe de su compromiso y dedicación en la recuperación de fondos de las cuentas que le hemos referido. Su trabajo ha sido ejemplar, y su capacidad para manejar estas tareas con eficacia ha sido fundamental para nuestro éxito continuo.
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Maida Hernández Arriaga - B. Fernández Hermanos, Inc.
A través de los pasados 40 años V.Suárez ha mantenido una estrecha relación de negocios con la agencia de cobros ILCA., Inc. Tanto la señora Idalia Llorens como el personal de la oficina han demostrado un alto nivel de profesionalismo, respeto y eficacia en la ejecución de sus funciones.
Hemos referido una gran cantidad de casos a la agencia y << continue >>
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Radamés Ramos González - Director de crédito y servicio al cliente, VSuárez
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